RADAR Solutions group offers HDI Certification courses as well as RADAR courses aimed at Soft Skills development. Most course are available as instructor led public or virtual classes or private onsite classes. Some courses are also available as self paced online course.
Please note: HDI courses delivered in Canada are charged in Canadian currency which may represent a savings for Canadian clients.
HDI Courses
RADAR Solutions Group is now a HDI Gold Partner!
- We are the HDI experts, and the only organization certified to administer HDI courses in Canada.
- We offer in-class, on-line and virtual courses.
- You can now contact us to book onto any HDI Certification training class within the US and Canada, and purchase exam retakes or extensions.
| Course Name | Description | Delivery | More Information |
|---|---|---|---|
| HDI Support Center Analyst | Develop the skills to create exceptional customer experiences. | Public, Virtual, Onsite, Online | Details |
| HDI Support Center Team Lead | Hone the essential leadership skills required to enhance team performance. | Public, Virtual, Onsite, Online | Details |
| HDI Support Center Manager | Leverage people, processes, and technology to meet service demands. | Public, Virtual, Onsite | Details |
| HDI Support Center Director | Strategically lead the service and support organization and increase business value. | Public, Virtual, Onsite | Details |
| KCS Principles | Learn the concepts and practices behind Knowledge Centered Service (KCS) V6 and how to apply them in your organization. | Public, Virtual, Onsite | Details |
| KCS Foundation | Formerly known as Knowledge-Centered Support (KCS) Fundamentals, this course provides insight into the KCS concepts. | Public, Virtual, Onsite, Online | Details |
| HDI Problem Management Professional | Refine your problem management skills to handle incidents before they begin. | Public, Virtual, Onsite | Details |
| HDI Customer Service Representative | Discover how to make every customer interaction a great one. | Public, Virtual, Onsite, Online | Details |
| HDI Desktop / Advanced Support Technician | Master the skills and processes for extraordinary desk-side or L2 & 3 support. | Public, Virtual, Onsite, Online | Details |
| HDI Desktop Support Manager | Leverage people, processes, and technology to meet service demands. | Public, Virtual, Onsite | Details |
| Exam Retakes | Unsuccessful on your exam attempt? Purchase an Exam Retake. | Online | Details |
| Exam Extensions | Run out of time to complete your certification exam? You can purchase a 28-day exam extension. | Online | Details |
Soft Skills Courses
As Jan Carlzon illustrates in his book Moments of Truth, “You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, the front line employees are the company.”
| Course Name | Description | Delivery | More Information |
|---|---|---|---|
| Quality Troubleshooting Techniques | This one-day course will introduce the participant to a structured approach to problem solving. In our daily activity, both at home and at the office, we are constantly faced with problems and the need to solve them quickly and efficiently. Some problems will be easy to resolve, others may require an investigation with the investment of much time and other resources. | Public, Onsite | Details |
| Quality Customer Support | “You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, the front line employees are the company.*” This course provides participants with the opportunity to improve their “one on one” communications to improve the customers’ experience. | Public, Onsite | Details |
| Making Light of Stress | In today’s environment service specialists must appropriately deal with the constant demand of customer-induced stress and their own personal stressors inside and outside the workplace. Being able to identify the sources of stress and manage responses to these sources will improve your ability to provide high-quality customer service. | Public, Onsite | Details |
ITIL and Other Training
ITIL Foundation V 2011
| Course Name | Description | Delivery | More Information |
|---|---|---|---|
| ITIL Foundation | Learn the language of IT Service Management (ITIL 4) and the value streams and processes that support it. | Public, Onsite, Virtual | Details |