| Artificial Intelligence in the Support Organization | Master AI strategy to revolutionize service delivery and future-proof your support organization. | Virtual, Onsite | Details |
| Coaching for Quality & Capability in the Support Center | Elevate your coaching impact and create a culture of consistent quality, engagement, and performance in your support center. | Virtual, Onsite | Details |
| Experience Management and XLA® Foundation | This course is a first step toward building a career in the experience economy. | Virtual, Onsite | Details |
| Experience Management and XLA® Practitioner | The final Experience level class which enables learners to build and manage XLAs. | Virtual, Onsite | Details |
| Foundations in Service and Support Metrics | Establish what should be considered "normal service" within your company and how to prioritize incidents. | Virtual, Onsite | Details |
| HDI Customer Service Representative | Discover how to make every customer interaction exceptional. | Online, Onsite, Self-Study | Details |
| HDI Desktop / Advanced Support Technician | Master the skills and processes for extraordinary Advanced Technical Support. | Virtual, Online, Onsite, Self-Study | Details |
| HDI Desktop Support Manager | Tactically leverage people, processes, and technology for extraordinary desk-side support. | Virtual, Onsite | Details |
| HDI Problem Management Principles | Gain a working knowledge of industry best practices related to problem management. | Virtual, Onsite | Details |
| HDI Support Center Analyst | Develop the skills to resolve incidents and create exceptional customer experiences. | Virtual, Online, Onsite, Self-Study | Details |
| HDI Support Center Director | Strategically lead the service and support organization and increase business value. | Virtual, Onsite | Details |
| HDI Support Center Manager | Empower your leadership, elevate your team, and transform your Support Center into a strategic powerhouse. | Virtual, Onsite | Details |
| HDI Support Center Team Lead | Hone the essential leadership skills required to enhance team performance. | Virtual, Online, Onsite, Self-Study | Details |
| ITIL® Foundation (Version 5) | Explore core ITIL principles and practices to future-proof your career with in-demand skills! | Virtual, Onsite | Details |
| KCS Foundation | Gain awareness of knowledge management best practices and concepts of the KCS methodology. | Online, Onsite, Self-Study | Details |
| KCS Principles | Save time and money with effective knowledge management. | Virtual, Online, Onsite, Self-Study | Details |
| Mastering QA for IT Support and Service Teams | Empower your team to deliver consistent, high-quality service while driving measurable improvements in customer satisfaction and operational performance. | Virtual, Onsite | Details |
| Troubleshooting & Problem Solving Boot Camp | Explore and address the major areas that affect one's ability to troubleshoot effectively. | Virtual, Onsite | Details |
