ITIL® Foundation (Version 5)

Certification

Elevate your career with the ITIL® Foundation (Version 5) certification, a globally recognized credential that empowers you to master digital product and service management in today’s AI-driven environments.

By showcasing your expertise, you’ll stand out as the preferred choice for employers, unlocking exciting global opportunities across product, service, experience, strategy, and transformation roles. This certification equips you with future-proof, in-demand skills to optimize processes, enhance service delivery, and drive innovation, enabling you to make a lasting impact in your organization while accelerating your career growth in the fast-evolving digital landscape.

Training

Introducing ITIL Foundation (Version 5): your gateway to digital excellence.

Unleash your potential with the latest ITIL Foundation certification, designed to empower you with cutting-edge skills in digital product and service management. Master the core concepts and practices to thrive in AI-enabled environments and deliver value across the full lifecycle.

This industry-recognized certification not only showcases your expertise but positions you as the top choice for employers in today’s competitive market. With ITIL Foundation (Version 5), you’ll unlock exciting opportunities, accelerate your career growth, and qualify for sought-after roles worldwide.

• Maximum class size: 15 students per virtual class, 25 students per public class
• Duration: 3 days
• Prerequisites: Complete the pre-class reading assignment. Familiarity with some aspect of IT management, product management, service management, or experience management is recommended.
• Required study material: Student courseware materials are provided with the course.
• Course hours: 18 hours + 6 hours of self-study
• Exam: Exam included with all classes

Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT service, support, and delivery can be best organized to align IT with business needs, improve service quality, and reduce long-term costs.

What You Will Learn

The learning objectives of ITIL Foundation include an understanding of:

• Key concepts of digital product and service management
• How value is co-created with consumers and partners
• The ITIL Product and Service Lifecycle Model
• The ITIL Value System
• Operating models, value chains, and value streams
• The Four Dimensions of Product and Service Management
• The role of ITIL practices
• The ITIL Guiding Principles

Who Should Attend?

ITIL Foundation training is essential for individuals working in organizations committed to managing digital products, services, customer experience, and end-to-end digital operations. This includes:

• IT service management (ITSM) and IT operations professionals
• Service managers
• Product managers
• Customer experience (CX) and user experience (UX) leaders
• Internal technical teams
• Digital delivery teams
• Enterprise leaders and transformation teams
• Managed service providers

This course is also mandatory for individuals planning on certifying in advanced ITIL (Version 5) classes.